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Troubleshooting

Solutions for connection failures and common issues.

What if the connection fails?
  1. Confirm your local network is working.
  2. Switch to another node or region.
  3. Change the protocol in settings and reconnect.
  4. Restart your router, device and client.
  5. Update to the latest client version.
  6. Contact support with error logs if needed.
What if the client won't start?
  1. Check the minimum system requirements.
  2. Try running as administrator.
  3. Whitelist Kuaiya in your security software.
  4. Reinstall the latest version.
  5. Clear system temporary files.
  6. Contact support for help.
Connected but no internet — what now?
  1. Check browser proxy settings for conflicts.
  2. Disconnect and reconnect the client.
  3. Switch to a different node.
  4. Flush the system DNS cache.
  5. Check the firewall for blocked access.
  6. Contact support with diagnostics.

Having trouble? Contact us

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